Suntek Supports:
1)We respond to the complaints,issues and queries in 24 hours, by:
a. Weekly reports
b. Customer supporting team to review communication details
C. Customer sastification questionare
2)Aftersales services:
a. 1-year guarantee period for all of products
b. FOC repair
c. Quick compensation parts to replace defectives.
3)We ensure cost transparency,BOM cost breakdown sharing
4)We have components suppliers from the Global.
5)We have a written process to advise customers of any schdule delays or product quality problems,by:
a. Customer service procedure
b. RMA procedure
c. 8D reports
d. PDCA(Plan-Do-Check-Action) in customer service
PCB Assembly Quality Control:
1)Our target: 95% customers satisfied.
2)Our quality policy: Continuous improvement makes the perfect quality, and reach a win-win relationship with customers.
3)Our solution: One-stop, Flexible, Continuous improvement.
4)Our business philosophy: Quality Wins Market, Ideas Create The Future.
5)Our vision: The long-term win-win partners in EMS field.
Q&A about EMS manufacturer service:
Q1.What is needed for quotation?
A: PCB : Quantity, Gerber file and Technic requirements(material,surface finish treatment, copper thickness,board thickness ,...)
PCBA: PCB information, BOM, (Testing documents...)
Q2. What file formats do you accept for production?
A: Gerber file: CAM350, Protel 99SE, P-CAD 2001 PCB
BOM: Excel (PDF,word,txt)
Q3. Are my files safe?
A: Your files are held in complete safety and security.We protect the intellectual property for our customers in the whole process. NDA can be confirmed and signed at anytime.
Q4. MOQ?
A: There is no MOQ in Suntek. We are able to handle Small as well as large volume production with flexibility.
Q5.Shipping cost?
A: The shipping cost is determined by the destination, weight, packing size of the goods. Please let us know if you need us to quote you the shipping cost.
Q6. Do you accept process materials supplied by clients?
A :Yes, we can provide all the components,or some components/all components consigned by customer is also acceptable.
PCB/PCBA Equipments:
